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Our Guarantee
United Techs guarantee:
United Techs guarantees we will work with you until we get your problems solved. We want
you to be happy and come back again. Therefore, we install all parts and perform all repairs
according to industry standard and accepted procedures and warranty our work (except as
noted below) against defects and omissions for 60 days from the date you are notified the
computer is ready to be picked up.
Please call right away should you have any questions regarding your service or if problems
should recur. We do our best to address all problems apparent at the time of service and
never let you pick up your computer unless we feel it is absolutely ready to go. If we do miss
something, for whatever reason, we will be happy to remedy the situation according to our
policies listed below.
Onsite service:
We warranty our onsite service (except as noted below) for 60 days against defects but we do
not offer any warranty for any other issue that may arise. For example, if we spent one hour
onsite to troubleshoot a problem, and spent an additional two hours to solve another issue the
customer will be billed for the additional work.
Our guarantee covers the following:
Any problems you have asked us to fix work consistently and repeatedly in our shop or in your
home or place of business during an onsite service call. If we install Windows it has been
installed according to industry standards and all available updates and patches have been
loaded. All disk drives, modems, video cards and internal components are installed, working,
and connected correctly.
If we clean a virus infection, the computer is free from viruses when it leaves our shop.
We can only warranty things we have control over. Our guarantee does NOT
cover the following:
-Microsoft Windows or any software package to be bug free or crash proof.
-Virus re-infections
-Effectiveness of antivirus, anti spyware or any security software
-Stability of internet, ethernet or other network or wi-fi connections.
-Any peripheral we don’t install, including printers
-Software not installed by United Techs
-Hardware not purchased at United Techs
-Any non-standard user settings or over clocking of hardware
-Systems that have not been picked up within the warranty period
-Problems we have not been notified of within the warranty period
Normal turnaround times apply for systems returned more than 2 weeks after pickup!
Warranty on repair or replacement parts:
We service all brands of computers, old and new. Often original equipment manufacturers or
other parts vendors do not offer "new" parts for sale, but only refurbished or used parts. Some
repair parts may be hard to locate and may only be available from one vendor. To protect you,
unless otherwise represented to you in writing, we offer a 60 day warranty on all replacement
and repair parts that begins the date you are notified the repairs are completed. Special
order, used or limited availability parts may have a shorter warranty or may come with none at
all. We offer no guarantee or warranty on the time it will take to have a part's warranty
serviced by the vendor.
United Techs guarantee:
United Techs guarantees we will work with you until we get your problems solved. We want
you to be happy and come back again. Therefore, we install all parts and perform all repairs
according to industry standard and accepted procedures and warranty our work (except as
noted below) against defects and omissions for 60 days from the date you are notified the
computer is ready to be picked up.
Please call right away should you have any questions regarding your service or if problems
should recur. We do our best to address all problems apparent at the time of service and
never let you pick up your computer unless we feel it is absolutely ready to go. If we do miss
something, for whatever reason, we will be happy to remedy the situation according to our
policies listed below.
Onsite service:
We warranty our onsite service (except as noted below) for 60 days against defects but we do
not offer any warranty for any other issue that may arise. For example, if we spent one hour
onsite to troubleshoot a problem, and spent an additional two hours to solve another issue the
customer will be billed for the additional work.
Our guarantee covers the following:
Any problems you have asked us to fix work consistently and repeatedly in our shop or in your
home or place of business during an onsite service call. If we install Windows it has been
installed according to industry standards and all available updates and patches have been
loaded. All disk drives, modems, video cards and internal components are installed, working,
and connected correctly.
If we clean a virus infection, the computer is free from viruses when it leaves our shop.
We can only warranty things we have control over. Our guarantee does NOT
cover the following:
-Microsoft Windows or any software package to be bug free or crash proof.
-Virus re-infections
-Effectiveness of antivirus, anti spyware or any security software
-Stability of internet, ethernet or other network or wi-fi connections.
-Any peripheral we don’t install, including printers
-Software not installed by United Techs
-Hardware not purchased at United Techs
-Any non-standard user settings or over clocking of hardware
-Systems that have not been picked up within the warranty period
-Problems we have not been notified of within the warranty period
Normal turnaround times apply for systems returned more than 2 weeks after pickup!
Warranty on repair or replacement parts:
We service all brands of computers, old and new. Often original equipment manufacturers or
other parts vendors do not offer "new" parts for sale, but only refurbished or used parts. Some
repair parts may be hard to locate and may only be available from one vendor. To protect you,
unless otherwise represented to you in writing, we offer a 60 day warranty on all replacement
and repair parts that begins the date you are notified the repairs are completed. Special
order, used or limited availability parts may have a shorter warranty or may come with none at
all. We offer no guarantee or warranty on the time it will take to have a part's warranty
serviced by the vendor.
| Our Guarantee |
